Frequently Asked Questions
Everything you need to know about your order and our products
How is my order packaged for delivery?
We prioritize your privacy. All orders are shipped in plain, unmarked cardboard boxes or padded mailers with a generic return address that does not mention our brand name.
What materials are used in your products?
All our products are crafted from 100% body-safe, platinum-cured medical-grade silicone. They are non-porous, hypoallergenic, and phthalate-free for a safe and premium experience.
How long does shipping take?
Domestic orders typically arrive within 3-7 business days. International shipping times vary by destination but generally take 10-21 business days depending on customs processing.
Can I return or exchange my item?
Due to the intimate nature of our products and strict hygiene regulations, we cannot accept returns or exchanges once the tamper-evident seal has been broken or the product has been handled.
How should I clean and maintain my silicone products?
We recommend cleaning with warm water and a mild, unscented anti-bacterial soap or a dedicated toy cleaner. Ensure the product is completely dry before storing it in a cool, dust-free environment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrency options for enhanced transaction privacy.